Customer Service For Dummies*

* And by this, I don’t mean in the widely popular Stuff For Dummies Book Series sense but how to do customer service with dummies like me.

In case anyone had any doubts I cannot adult. This is the latest proof of it.

When I moved to Windsor, many scary things happened.

The scariest of all was that utilities were not included in the rent anymore.

All of a sudden, I had to take care of an electricity bill, a phone bill and an internet bill. Plus rent. Plus now I own a credit card. That’s five  freaking payments I have to make every month. FIVE. Of course, it was only a matter of time until I was going to fuck it up.

I tried to make things easier for myself and get everything to be automatically deducted from my bank account or my shiny brand new credit card.

No dice.

The most I could do for rent is an electronic payment via email. But that is still a win in book. At least I don’t have to write a stupid cheque every month.

If there is a way to sign up for automatic payments for the electricity bill, haven’t figured it out yet.

I was, however, able to set up automatic payments via credit card for my phone bill.

I thought I had done the same for my internet bill.

Why can’t my phone carrier and my internet carrier be one and the same?

Yes, yes. I know the big carriers provide that. Thank you, but no thank you. By switching to a small carrier, I chopped my phone bill to exactly half, while going from 1GB of data/ month to unlimited data every month. So I am sticking with them

Right. Payments. I managed to do O.K. for the months of January, February and March.

Come April and all hell brakes lose. On April 3rd, I realized I had still not payed rent. UGH. I rushed to my phone to make the electronic payment. I am supposed to get late fee charges starting the 2nd, I think. Late, schlate. In the big scheme of things, not a biggie, right? Right.

Wait, it gets better.

While on my way to Lansing, I got a bunch of text messages and emails from Wind letting me know I was late with my phone bill.

Say whaaaaaat? Continue reading